Terms & Conditions
Minimum order value is $250
Any goods damaged in transit or discrepancies in an order must be notified in writing within 2 days of receipt of goods.
We request that customers check the condition of parcels received and if outer packaging is damaged or if there are any items or boxes missing to note this on the paperwork when signing for the goods with the courier. africaboutik is only able to make a claim for goods missing or damaged in transit if this is stated clearly in writing on the delivery note of the courier company. Please notify us immediately if there are any problems with your delivery as we cannot be held liable for goods missing or damaged in transit if you fail to follow these procedures.
Notification of faulty goods must be made in writing within 2 days of delivery. Goods may only be returned by formal agreement between the seller and the purchaser and on receipt of a returns number from the seller. Returns must be accompanied with the purchaser’s name and address and a valid returns number.
Carriage expenses and risk are the purchaser’s responsibility unless otherwise agreed.
In order for our regular stockists to maintain a level of exclusivity within their geographical area, we work on a case by case basis to ensure there are no conflicts of interest with new africaboutik stockists. We reserve the right to supply multiple new stockists that are a reasonable distance apart from each other. Exclusivity will lapse if an order has not been placed for a period of six months.
If you wish to sell africaboutik products online we ask that you notify us first so that we can maintain brand integrity and distribution. It is important to note that Google and other search engines penalize duplicated text copy so we request that all descriptive text is unique to your site and not copied directly from africaboutik’s website or marketing material.
We are not able to supply to customers who wish to trade africaboutik products on eBay, Not On The High Street, Etsy or Amazon. We ask existing africaboutik stockists not to sell on these platforms.